CNA Practice Test: Communication and Reporting

Facing the resident lets her see your lips and expressions. Shouting distorts sounds and can feel upsetting.

Questions he can answer with yes, no or a nod lower the effort, and patience lets him find the words himself. His hearing and understanding may be fine, so loud speech does not help.

Objective observations are things you can see, hear, feel or measure, like redness and warmth. What the resident tells you she feels is subjective.

Sudden confusion can be a sign of infection, low blood sugar, a stroke or other problems and needs to be checked quickly. The other items are normal daily events.

A single line keeps the original entry readable, which is required for legal records. Erasing or covering an entry looks like hiding information.

For afternoon times you add 12 to the hour: 2 + 12 = 14, so 2:30 p.m. is 1430. 0230 would be 2:30 a.m.

A dead battery or a switched-off device is the most common reason a hearing aid stops working. Hearing aids must never be washed in water.

An open-ended question cannot be answered with yes or no, so the resident shares more. The other questions invite a one-word answer.

A trained interpreter makes sure the message is correct and keeps the resident's information private. Another resident is not a reliable or confidential interpreter.

Asking how a resident wants to be addressed shows respect. Pet names and "elderspeak" can feel childish to an adult.